Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you make a booking, fill out a contact form, subscribe to our newsletter, or otherwise contact us. The personal information we may collect includes:

• Personal Identifiers: Full name, email address, phone number, and postal address.
• Booking Details: Check-in/check-out dates, room preferences, number of guests, and special requests.
• Payment Information: We do not store full card details. Payments processed through our channels are handled by secure, third-party payment providers.
• Communications: Messages, enquiries, feedback, or complaints you send to us via email, WhatsApp, or our contact form.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm room bookings and reservations.
• To communicate with you about your booking, including confirmation emails, reminders, and updates.
• To respond to your enquiries, questions, and requests in a timely manner.
• To send you promotional offers, seasonal deals, and our newsletter — but only if you have opted in.
• To improve our website experience based on how visitors interact with our content.
• To comply with legal obligations and resolve any disputes that may arise.
• To personalise your stay experience and remember your preferences for future visits.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted parties under the following circumstances:

• Service Providers: Third-party companies that assist us in operating our website, processing payments, or providing services on our behalf, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, regulation, or court order to disclose your information to government authorities or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
• Safety & Security: To protect the rights, property, or safety of Mili Resorts, our guests, or the public.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for a personalised experience.
• Marketing Cookies: Used to deliver relevant advertisements (only if you have consented).

You can control cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website.
• Restricted access to personal data — only authorised staff members can access guest information.
• Regular security reviews and updates to our systems and practices.
• Secure storage of all records, both digital and physical.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes outlined in this policy or as required by applicable law. Our retention practices are:

• Booking Records: Retained for up to 7 years for accounting, tax, and legal compliance purposes.
• Marketing Data: Retained until you unsubscribe from our communications.
• Website Analytics: Aggregated and anonymised data retained indefinitely for trend analysis.
• Contact Enquiries: Retained for 2 years from the date of enquiry.

When your data is no longer required, we will delete or anonymise it securely.

7. Your Rights

You have the following rights regarding your personal data held by Mili Resorts:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal requirements.
• Right to Restriction: Request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another organisation in a structured, commonly-used format.
• Right to Object: Object to the processing of your data for direct marketing or legitimate interest purposes.
• Right to Withdraw Consent: Withdraw consent at any time for processing based on consent (e.g., newsletter subscriptions).

To exercise any of these rights, please contact us at touresinfo@gmail.com or call 09933162020. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at touresinfo@gmail.com.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information from our records as soon as possible.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, social media platforms (Facebook, Instagram, Twitter/X, WhatsApp), and payment gateways. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of any link does not imply our endorsement of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: