Terms & Conditions

1. Acceptance of Terms

By completing a booking — whether online, via phone (09933162020), via email (touresinfo@gmail.com), or in person — you confirm that:

• You are at least 18 years of age and legally capable of entering into a binding contract.
• All information provided during the booking process is accurate, complete, and up to date.
• You accept these Terms and Conditions on behalf of yourself and all members of your party.
• You have read and understood our Privacy Policy.

Mili Resorts reserves the right to update these Terms at any time. Continued use of our services after any changes constitutes acceptance of the revised Terms.

2. Reservations & Booking

All reservations at Mili Resorts are subject to availability and confirmation by our team. A booking is only confirmed once you have received a written or verbal confirmation from us.

• Bookings can be made via phone, email, WhatsApp, or through our contact form on the website.
• Room rates displayed are per night and include breakfast for the stated number of guests.
• Prices are subject to change without prior notice until a booking is confirmed.
• Group bookings (5 or more rooms) require a separate agreement and may be subject to additional terms.
• Mili Resorts reserves the right to decline any booking at its sole discretion.
• Any special requests (early check-in, specific room floor, dietary needs) will be accommodated subject to availability and cannot be guaranteed.

3. Payment Policy

The following payment terms apply to all bookings at Mili Resorts:

• Advance Payment: A deposit (as advised at the time of booking) is required to confirm your reservation. The full balance is due upon arrival or as otherwise agreed.
• Accepted Methods: Cash (Indian Rupees), UPI, Bank Transfer, and major debit/credit cards (where available). We do not accept foreign currency.
• GST: All room tariffs are subject to applicable Goods and Services Tax (GST) as per Government of India regulations. Tax rates may vary.
• Additional Charges: Any extra services, meals not included in the room tariff, or damages will be charged separately and are payable before check-out.
• Invoice: A GST invoice will be provided upon request at the time of check-out.

4. Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both guests and the resort:

• Cancellation 7+ days before arrival: Full refund of any deposit paid, minus a nominal processing fee of Rs. 200.
• Cancellation 3–6 days before arrival: 50% of the total booking amount will be charged as a cancellation fee.
• Cancellation within 48 hours of arrival: 100% of the first night's tariff will be charged. No refund on the deposit.
• No-Show: Full booking amount for the first night is non-refundable. Remaining nights will be refunded at 50%.
• Early Departure: Guests who check out before their scheduled departure date will be charged for the full duration of the original booking.

All cancellation requests must be sent in writing to touresinfo@gmail.com and are effective from the date of receipt. Refunds (where applicable) will be processed within 7–10 business days.

5. Check-In & Check-Out

• Check-In Time: 12:00 PM (Noon) onwards. Early check-in is subject to availability and may incur additional charges.
• Check-Out Time: By 11:00 AM. Late check-out (until 2:00 PM) may be available upon request at an additional charge of Rs. 500.
• ID Verification: All guests (Indian nationals and foreign nationals) are required to present a valid government-issued photo ID at check-in. Acceptable documents include Aadhaar Card, Passport, Voter ID, or Driving Licence.
• Guest Registration: All guests staying at the resort must complete our guest registration form at check-in as required by local regulations.
• Room Allocation: Room numbers and floor assignments are at the discretion of management unless specifically confirmed at the time of booking.

6. Guest Conduct & Rules

To ensure a pleasant experience for all guests, we ask that all visitors adhere to the following rules:

• Noise: Quiet hours are between 10:00 PM and 7:00 AM. Please keep noise levels to a minimum during these hours out of respect for other guests.
• Visitors: Non-registered visitors are not permitted in guest rooms after 10:00 PM. Day visitors must register at reception and are subject to a nominal entry fee.
• Alcohol: Consumption of outside alcohol on resort premises is not permitted. Alcohol (where applicable) is available through the resort's services only.
• Illegal Activities: Any illegal activities, including but not limited to drug use, gambling, or disorderly conduct, will result in immediate eviction without refund and may be reported to local authorities.
• Respect for Property: Guests are expected to treat all resort property with care and respect. Damage to resort property will be charged to the responsible guest.
• Dress Code: Appropriate attire is required in common areas, dining spaces, and around the pool.

Mili Resorts reserves the right to ask any guest to leave the premises if their conduct is deemed inappropriate or disruptive, without any refund.

7. Facilities & Amenities

The use of resort facilities is governed by the following terms:

• Swimming Pool: Available from 7:00 AM to 8:00 PM. Children under 12 must be supervised by an adult at all times. Diving is strictly prohibited. The resort is not liable for any accidents in the pool area.
• Meals: Breakfast is included in the room tariff. Lunch and dinner are available at additional cost and must be pre-ordered at least 2 hours in advance.
• Parking: Complimentary parking is available for registered guests on a first-come, first-served basis. The resort is not responsible for any loss or damage to vehicles.
• Wi-Fi: Complimentary Wi-Fi is available in common areas. Speed and connectivity may vary. The resort is not liable for any losses arising from interrupted internet access.
• Housekeeping: Rooms are serviced daily between 9:00 AM and 1:00 PM. Guests may request a specific time or decline housekeeping services.
• Maintenance: Certain facilities may occasionally be unavailable due to maintenance. We will endeavour to give advance notice where possible but cannot guarantee uninterrupted access.

8. Liability & Damages

Mili Resorts takes reasonable precautions to ensure the safety and security of our guests. However:

• The resort is not liable for loss, theft, or damage to guests' personal belongings. We recommend using in-room safes where available.
• Guests are fully liable for any damage caused to resort property, furniture, fixtures, or fittings during their stay. Repair or replacement costs will be charged accordingly.
• The resort is not responsible for any injury, illness, or accident that occurs on the premises due to the guest's own negligence or failure to follow posted safety guidelines.
• All vehicles parked on resort property are at the owner's risk. The resort accepts no responsibility for theft, damage, or loss.
• In no event shall Mili Resorts' liability exceed the total amount paid by the guest for their stay.

9. Pets Policy

Mili Resorts currently does not permit pets or animals of any kind on the resort premises, including in guest rooms, common areas, and outdoor spaces.

We apologise for any inconvenience this may cause. We recommend making alternative arrangements for your pets prior to your stay. Guests found to have brought pets onto the property will be asked to make alternative arrangements immediately or may be asked to vacate without refund.

10. Smoking Policy

Mili Resorts maintains a strict no-smoking policy inside all rooms, corridors, dining areas, and indoor common spaces.

• Smoking is only permitted in designated outdoor smoking areas on the resort grounds.
• Guests found smoking in non-designated areas (including rooms) will be charged a deep-cleaning fee of Rs. 2,000 and may be asked to vacate the premises immediately.
• The use of e-cigarettes and vaping devices is subject to the same restrictions as traditional cigarettes.
• Fireworks and open flames are strictly prohibited anywhere on the resort property.

11. Photography & Media

Guests are welcome to take photographs and videos for personal use during their stay. However, the following conditions apply:

• Commercial photography or filming on resort premises requires prior written permission from management.
• Photography of other guests without their explicit consent is strictly prohibited.
• The resort may use guest photographs shared on social media (when tagged with our official accounts) for promotional purposes. Guests who do not wish their images to be used should notify us in writing.
• Drone usage on resort property is not permitted without prior written approval and appropriate permits.

12. Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of India, specifically the laws applicable in the State of West Bengal. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bankura, West Bengal.

In the event of a dispute, we encourage guests to first attempt to resolve the matter amicably by contacting our management team directly. We are committed to addressing all complaints fairly and promptly.

• Complaints should be submitted in writing to touresinfo@gmail.com within 14 days of the relevant incident.
• We will acknowledge all complaints within 48 hours and aim to resolve them within 14 business days.

If the Terms and Conditions are translated into another language for convenience, the English version shall prevail in the event of any conflict or inconsistency.

13. Contact Us

If you have any questions about these Terms and Conditions, or wish to discuss your booking, please do not hesitate to contact us through any of the following channels:

Our team is available Mon–Sun, 7:00 AM – 10:00 PM · Reception is available 24/7 for urgent matters.